This week I had two disturbing conversations. One bride told me that they had booked a rental home in Maui and it turned out to be fraudulent. Unfortunately, they lost a couple of thousand dollars. Another bride told me that she booked with a coordinator who asked for a $1000 deposit and then never got back to her. She is having difficulty getting in touch with her and has lost her money as well.
These type of conversations really make me sad. For the most part, people in Maui are very gracious and loving. Tourism is our largest economic factor and we welcome people onto our island so that they can enjoy it and it helps Maui too. One bad apple in the bunch – or in these cases two – really can turn people off to coming to Maui. This is NOT the norm with our family and friends who do business on the island. What can we do about this?
The best way to avoid these types of situations is to do your research. Check with your family and friends for suggestions and referrals. With reviews all over the web, check them out and see what people are saying about the companies you are thinking of doing business with. Be careful as not to judge too hard on some reviews – look at many to get a true feeling of what the company is like. There are people who wish to complain no matter how hard you try to please and accommodate them. If you see one review that is not as stellar as the rest – listen to your heart and see what the majority are saying. The wedding vendors we know – including other coordinators – are here to make your wedding stress free and they want to get to know you and work with you.unnamed